Support Hub

Help for every river, device, and save file.

Stuck on a purchase, a crash, or a progress sync? We keep the answer route short and calm, so you can get back to fishing, merging, and the next bright catch without the usual back-and-forth.

Player support desk for a river-themed mobile game with glowing screens, calm water reflections, and help notes beside a tablet

Trouble on the water?

Quick answers, before the current pulls you sideways.

Why wait for a fix when the usual culprits are easy to check first? These are the questions our team hears most, and the steps below are the ones that solve them fastest.

Most replies sorted in under 24 hours

Sign in with the same platform account on both devices, then open the settings screen and let cloud save finish its pass. If the latest run still does not appear, which account is signed in on the second device? Check that first, because it solves most sync snags in a minute.

Restores usually need the same store account used for the original payment. Open the purchase screen, tap restore, and give the store a moment to verify the receipt. Still nothing? Send us the order reference and we’ll trace it properly.

Use the highest-tier lure you’ve unlocked, fish near the brightest ripples, and watch the timing cues carefully. It’s a rare catch, so don’t rush the cast. One patient run beats ten hurried ones every time.

First, update the app and restart the phone. Then free a little storage space, close background apps, and try again. If the crash repeats, tell us your device model and operating system version so we can reproduce the fault, not guess at it.

The game respects the controls already built into your device and app store account. That means screen-time limits, purchase approval, and content restrictions can all be set where you already manage the tablet or phone. Simple, and familiar.

Stability checks

We test common devices, patch release blockers, and keep an eye on save integrity. Why does that matter? Because one broken session can spoil a whole evening.

Sync confidence

Cloud progress, store receipts, and account links are checked against the same support checklist. Clean handoff. Less waiting.

Golden Trout hint

Unlocked a stronger lure already? If not, keep merging your tackle sets and return once your gear level climbs. That’s usually the missing piece.

Send a message in a bottle

Tell us what’s happening.

Describe the problem like you’d explain it to a teammate. Which level were you on? What did you tap just before it broke? Small details help us find the exact edge case much faster.

We’ll get back to you within 24 hours.

Fast route

What we need to help quickly

  • Your device model and operating system version.
  • A short description of the last thing you tapped.
  • A purchase receipt or order ID, if money was involved.
Support notes, phone, and a notebook beside a tablet showing a fishing game interface on a glass desk

A few lines are enough

Short reports still work well. The right clue can be tiny, and we’d rather have that than a long message with the useful detail buried at the end.

Or reach us directly

Sometimes a direct line is the quickest line.

Need to talk it through? We’re a UK studio, and the team keeps the support inbox, phone, and community channels close so you’re not left drifting.

Studio address

Need the postal details?

10 Rounds Green Road, Sandwell, Sandwell, B69 2BU, United Kingdom

We keep it simple: one office, one support path, and no maze of departments.

Phone

Tap to call on mobile.

+44 7361 658792

If a purchase is stuck or an issue needs a quick explanation, this is often the fastest way through.

Email

Best for detailed reports.

[email protected]

Send screenshots, receipts, or a plain-language note. We read all of it.

Community channels

Questions, announcements, and little wins.

Sometimes a quick post solves the mystery faster than a ticket. Why not check the channel first if you’re seeing a fresh issue after an update?

Our response promise

Under 24 hours
For normal support queries.
Clear repro steps
So we can fix the real cause.
Restore help
For purchases and account issues.

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